Last updated: July 2026
Motherson Trader's app is a customer loyalty and rewards programme. Points credited to your account are a goodwill benefit tied to your fuel purchases, hold no monetary or cash value, and are non-refundable under any circumstances. Points cannot be exchanged for cash, transferred to another person, or reinstated once redeemed against an offer.
Once a reward or offer has been redeemed using loyalty points at our outlet, the redemption is final and cannot be cancelled or reversed.
If the app ever processes a payment through a third-party payment gateway and an amount is deducted from your account due to a technical error, duplicate charge, or failed transaction that did not complete on our end, we will investigate and, where the deduction is confirmed to be erroneous, initiate a refund to your original payment method. Such refunds are typically processed within 5–7 business days, though actual credit timelines depend on your bank or payment provider.
If you notice an incorrect points credit, a failed transaction, or any billing discrepancy, please contact us within 7 days of the transaction with your registered mobile number and transaction details, so we can investigate promptly.
Report a refund or billing issue: Call +91 93444 36970 or email motherson172292@bpclretail.in. You can also visit us at 607/1B1B, Ganapathi Palayam, Sevantham Palayam, Koolipalayam Ring Rd, Nallur, Tiruppur, Tamil Nadu 641606.
We may revise this Refund & Cancellation Policy from time to time. The version published on this page at the time of your transaction will apply.
